Car, Van, Minibus and Truck

Gloucester: 01452 525252

Stroud: 01453 822130

Cirencester: 01285 659555

Quote / Booking

Driving Record Proof

Click here for full information. If you cannot generate a code online then you can call 0300 083 0013 and DVLA will provide you with a code. Click here for a useful 'Hiring a vehicle' infographic.

Terms & Conditions

Welcome to the 1st Call Auto Rentals Terms & Conditions for use. By registering your details or placing an order you agree to be bound by the Terms & Conditions set out below. If you have any questions regarding these before you register or place an order, please contact us at or telephone 01452 525252 between 8am and 6pm Monday to Friday.

** Unfortunately our Cirencester branch is now closed. Please call 01453 822130 for vehicle availability, sorry for any inconvenience caused.

We reserve the right to amend these Terms & Conditions from time to time, so please check these regularly. Your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change.

1.    Summary Terms & Conditions of the Vehicle Hire
2.    Use of the website
3.    Privacy & Security
4.    Purchase of services
5.    Intellectual Property Rights
6.    General
7.    How we use cookies

1. Summary Terms & Conditions of the Vehicle Hire

  • A full UK driving license must be produced before hire can commence, along with a share code from the DVLA web site ( . Please ensure you have the correct entitlement on your licence as no entitlement means no hire and no refund can be given. we cannot except more than six penalty points. where appropriate a valid cpc card may also be necessary. 
  • Comprehensive insurance cover is included in published rates. Excesses will apply.
  • Minimum age limit is 25 years. Commercial vehicles exceeding 3500kg GVW is 25 years.
  • An operator's licence must be produced when appropriate.
  • Minimum charge period is 24 hours from the commencement of the hire.
  • The vehicle must be returned by the agreed due date and time.
  • Rates include hire, comprehensive insurance cover and VAT.
  • Payment terms are by credit or debit card.
  • The vehicle must be returned with the same fuel as when first taken. A refuelling fee will be charged to replenish fuel to the specified level.
  • Motoring offences and fines are the responsibility of the hirer and is subject to a £20.00+VAT administration fee.
  • Any damage to tyres, wheels, glass, aerials, wing mirrors, upholstery, interior trim, number plates or overhead damage whatsoever shall be at the responsibility of the hirer.
  • We operate a fair usage policy. We allow a 200 mile a day allowance, however prices can be adapted to accommodate higher usage at point of booking or collection.

2. Use of the website

Registration and Ordering

You warrant that:

The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

You will notify us immediately of any changes to the Personal Information by updating your information online or by contacting us by email at by telephoning 01452 525252 between 8am and 6pm Monday to Friday.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

You are at least 18 years of age (see Age Restrictions below).


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms & Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your account and/or your Personal Information.

Third Party Links

1st Call Auto Rentals assumes no responsibility whatsoever for any links to the internet or other third party websites from its website. Once you activate these links you will leave this website and 1st Call Auto Rentals will not be responsible, or liable, for the content or privacy practices of any other websites on the internet to which you may visit from this site.

Our rights:

We reserve the right to: Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.

All text and graphics used, unless specified, are directed solely at those who access the website from the United Kingdom mainland. 1st Call Auto Rentals makes no representation or will not be held liable for any action placed upon the website by individuals from other locations.


Data Protection

1st Call Auto Rentals is fully committed to the Data Protection Act 1998 and is dedicated to the privacy of your information. We will not release your personal information to any company outside 1st Call Auto Rentals for mailing or marketing purposes unless you have given us your express permission to do so. However you should be aware that if we are requested by the police of any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information, we are entitled to do so.

Credit card details

We do not store any credit card details on the website. We use encryption systems to ensure credit card details are sent in secure format and we will continue to use new security protocols and software as they become available. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Internal use of personal information

We collect personal information when you join 1st Call Auto Rentals  or when you make a purchase from this website. The information is used to enable us to process and deliver your order. By registering your details on this website, you consent to 1st Call Auto Rentals maintaining, recording, holding and using personal data we collect about you. Information can also be collected to allow 1st Call Auto Rentals  to send you offers which we feel will be of particular interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

1st Call Auto Rentals uses 'cookies' placed in the browser file to help us collect general information about the behaviour of visitors on our site. This helps us to constantly monitor and improve our website's functionality and personality.



We accept the following major payment cards only: Visa, MasterCard, Electron, Maestro, Solo. Payment will be debited from your account upon receipt of your order. You are responsible for confirming that you are the legitimate holder of the credit/debit card and that your details are correct. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be able to process your order and a message will appear informing you that the transaction cannot be processed. All services are offered subject to availability.


Prices are subject to currency and market fluctuations, changes in duty and VAT. We reserve the right to change price and availability without notice.


If we do not have the exact vehicle available we reserve the right to substitute it with a vehicle from the same or higher class.

Cancellation of Orders

You may cancel your order up to and including 7 working days from the first date of hire, in which case you will receive a full refund less a £30 handling and refund administration charge.


All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website and other 1st Call Auto Rentals  literature, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of 1st Call Auto Rentals, or the applicable licensor. Any use (including copying, reproduction, duplication, transmission), or display of the content of this website, without the express permission of 1st Call Auto Rentals  for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.

Permission is granted to electronically copy, and to print in hard copy, portions of this website for the sole purpose of placing an order with 1st Call Auto Rentals or using this website as a shopping resource.


We reserve the right to refuse supply to any individual or business.


If any part of the Terms & Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms & Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Terms & Conditions.


The Terms & Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


Cookies are used in two ways on this website:

1. Your vehicle order and quote: 
This website uses a session cookie to remember which vehicle and dates you have selected for your quote while you move around the site. No personal information is stored in the cookie and it expires when the browser is closed.

2. Anonymous visitor statistics: 
We use Google's Analytics service to gather anonymous traffic statistics when you visit our website. Google use several cookies for this purpose. No personal information about you is stored, apart from the IP address that you are using.
Please read this article on how Google uses cookies for Google Analytics.